Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know ifyou'redifficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
ISBN:9781633696082
PRICE:2850
SKU:13323
QTY:01
